Klack Support
Something not working, or just want to ask? Email support@klack.club. We’re a small team in Finland and usually reply within two business days.
When you write in, it helps a lot if you include: your device and OS version, the app version (Home → ⋯ → About), and what you were doing when it went wrong.
Getting started
How do I start a game?
Tap New game, add at least two players from the Add players pane, then tap Start game. Drag players in the upper pane to set the throwing order — or pick the random option in the throw-order control and let Klack draw it.
How do I record a throw?
Tap the number of pins you knocked down (1–12). Tap Miss for a miss, Fault for a rule infringement, and Undo if you got it wrong. Klack applies the rules, handles eliminations, and moves to the next player.
Wrong number — can I fix it?
Yes. Undo steps back through the throws one at a time, as far as you need. You can even undo from the results screen if the game ended by mistake.
Can I see how far someone is from 50?
Tap any player’s score. The whole board flips to “points remaining”, and tapping again flips it back.
Do I have to play to exactly 50?
No. In game setup you can change the target score, and choose what happens on an overshoot — drop to half, reset to zero, or elimination — plus how many consecutive misses knock a player out.
Playing with friends
How do other people follow the game?
Start a game and tap the share icon. Klack shows a 6-character code and a QR code. Others enter the code under You → Join game, or scan the QR. One person keeps score; everyone else watches it update live.
Do all of us need the app?
Only the person keeping score. Anyone who wants to follow along on their own phone needs the app too.
Why does watching the live game need Klack Pro?
Relaying a live game costs us money for every throw. The person keeping score always plays free — the subscription covers the streaming to everyone else. The finished game still lands in everyone’s history for free.
Someone invited me but I got no notification.
Notifications are optional and Klack only asks for permission after you first confirm an invitation. If you declined, the invitation is still waiting for you inside the app — open Klack and you’ll see it. To enable notifications, turn them on for Klack in your device settings.
My friend kept score all summer — can I get those games?
Yes. Ask them to open your player card and share your history with you (a QR or a link). Open it, and those games become yours, attributed to you — with a Klack account they stay attributed to you on every phone you use.
Klack accounts and backup
Do I need a Klack account?
No. Everything — scoring, history, players, statistics, ratings — works with no Klack account and no internet connection. A Klack account makes your player identity durable: your name, statistics and skill rating stay yours on every phone you use, and in the games your friends record. It also gives you a free Klack profile and friends: add friends, see their statistics and compare on friend leaderboards. Cloud backup of your game history is a separate Klack Pro feature.
How do I create a Klack account?
On the You tab, tap Create Klack account, then continue with Apple, Google, or an email address. With email, you choose a password and confirm the address with a code we send you. Then pick a username for your Klack profile; you can change it later. Already have a Klack account? Tap Sign in instead. You can link several sign-in methods to the same Klack account and use whichever you like.
I got a new phone. How do I get my games back?
Your games are restored from your cloud library, which is filled by Klack Pro’s cloud backup — so this works if backup was on before you switched. Create or open your Klack account on the new phone with the same sign-in method and the library restores automatically. Restoring is always free, even if your subscription has ended. Without Klack Pro nothing was uploaded, so there is nothing to restore — share your history from the old phone instead, the same way a friend would share games with you.
I signed out — where did my games go?
Nowhere. Signing out never deletes local games. Sign back in to reconnect them to your Klack account.
How do I delete my Klack account?
You tab → ⋯ → Klack account → Delete Klack account. (In older versions of the app, tap the account icon next to your name instead.) This permanently removes your Klack account and everything we store for you: your cloud library, your Klack profile and username, your stat card, your friendships and friend requests, your played-with list, and your block list. The games on your phone stay, and the app starts over with a fresh, unused identity. It cannot be undone, and it does not cancel Klack Pro.
If you no longer have the app installed and want your Klack account deleted, email support@klack.club from the address you signed up with and we will delete it within 30 days. More detail: Delete your Klack account.
Profile and friends
What is a Klack profile?
It’s how other Klack players know you: a username, your name, and an avatar made from your initials. It comes free with a Klack account. You pick your username when you create the account, and you can change it any time by tapping it on the You tab. Your email address is never shown to anyone. There is no list or search of users: people can find you only by your exact username, your friend code, or a game you played together.
Who can see my statistics?
By default, your friends and the people you’ve finished a game with in Klack can see your profile and a summary of your statistics. Your games themselves stay on your phone. To change who can see them, go to Home → ⋯ → Settings → Privacy → Who can see my stats and pick Only me, Friends, Friends & people I’ve played with, or Anyone with my username. Whatever you pick, a person you send a friend request to, or who scans your friend code, sees your name and avatar, but not your statistics. Someone you’ve blocked can’t see your profile or statistics at all.
How do I add a friend?
On the You tab, tap Friends. Then:
- tap Add by username and type your friend’s exact username, or
- tap Scan a friend code and scan the code your friend shows with Show my friend code, or
- tap Add next to someone under People you’ve played with.
They get a friend request, and you’re friends once they accept. If their privacy setting doesn’t let you find them, ask them to show you their friend code.
What are the limits for usernames and friend requests?
- Username: 3–20 characters: lowercase letters a–z, digits and underscores. Each username is unique, and some names are reserved for Klack.
- Friend requests: you can send up to 20 in 24 hours, and up to 50 can wait for an answer at once.
- After a decline: once you withdraw a request that was declined, you can ask the same person again 30 days after they declined it.
This page always shows the current limits.
How do I report someone?
If a username, a name, or someone’s behaviour (for example, repeated unwanted friend requests) is abusive, open their player card, tap ⋯ and choose Report. Klack opens an email to support@klack.club with their username and a reference to their account already filled in; add what happened, and send it. No mail app on your phone? The report sheet also shows the address, with a Copy button. You can also write to us yourself: include their username, a screenshot if you can, and what happened. You don’t need a Klack account to report. A person reads every report, and we tell you what we decided. To protect yourself right away, block them, decline the request, remove the friend from their player card, or choose Friends or Only me under Who can see my stats.
How do I block someone?
Open their player card, tap ⋯ and choose Block. You need to be signed in to a Klack account. A block ends your friendship and any open friend requests between you, and from then on they can’t:
- find you by username, or see your profile and statistics
- send you a friend request, whether by username, from a suggestion or with your friend code
- reach you with a game invitation, in the app or by notification
They aren’t told: your profile simply looks private to them, and an invitation they send looks unanswered. To unblock someone, go to Home → ⋯ → Settings → Privacy → Blocked people, or open their player card and choose ⋯ → Unblock. Unblocking doesn’t bring back the friendship.
Klack Pro
What do I get?
Live-watching a game on your own phone, cloud backup and cross-device history, full statistics trend graphs, the exact skill-rating change after each game, and the I.M.O. 37-point tournament rule.
What does it cost?
$0.99 per month or $8.99 per year (local pricing applies), billed through the App Store or Google Play.
What stays free?
Everything else, and it isn’t crippled: unlimited games, unlimited players, official and custom rules, full local history, current skill ratings, summary statistics, live sharing as the scorekeeper, and cloud restore.
I paid but Pro isn’t showing.
Open the paywall and tap Restore purchases. You don’t need a Klack account to have Pro. If you do sign in to one, Pro follows that account to every phone where you sign in; tap Restore purchases again if it doesn’t appear. Still stuck? Email us with the App Store or Google Play account email you paid with.
How do I cancel?
Through your store, not through us:
- iOS — Settings → your name → Subscriptions → Klack → Cancel
- Android — Play Store → profile → Payments & subscriptions → Klack → Cancel
Cancelling stops the renewal; Pro stays active until the end of the paid period. Your cloud games are kept for a further 6 months, and we warn you before they’re removed. Refunds are handled by Apple and Google under their own policies.
Privacy
What data does Klack collect?
Your games stay on your phone. The first time the app goes online, it creates a random player id on our servers, with no name or email, so shared games can recognise you. Online features send only what they need, and crash reports can be turned off in Settings. With a Klack account, you also have a profile and a summary of your statistics, which the people your Who can see my stats setting allows can see. There is no advertising, no analytics, and no tracking of any kind. Full detail: Privacy Policy.
Why does Klack want the camera?
Only to scan a Klack QR code, and only when you open the scanner. Nothing is recorded or transmitted, and you can always type the code in by hand instead.
Still stuck?
Suuntio — Finland Privacy Policy · Terms of Service
Effective · Published by Suuntio · support@klack.club